Basic Shelltel Phone Feature List

Making a Standard Originating Telephone Call
Service Description: Placing a telephone call to another telephone or telephony system through the Public Switched Telephone Network (PSTN). This is the most basic service. User Action Required to make a call: Pick up the handset and listen for dial tone, from the touchtone key pad, begin typing 1 + (3 digit area code) + (7 digit phone number) for all U.S. calls. For international calls, press 011 + (the country and city code) + (phone number).
User Action Required to end your call: Simply Hang-up the handset. If a mistake is made, hang up the handset and repeat the above steps. If no dial is herd when picking up the hand set, please call Shelltel customer service for help.

Making an On-Net (IP to IP) Originating Telephone Call
Service Description: Placing a call to another IP telephone, or IP telephony system through the Internet without the use of the Public Switched Telephone Network (PSTN). This is a direct IP to IP call through the Shelltel network. User Action Required to place a call: Pick up the handset and listen for dial tone, from the touchtone key pad, begin typing the assigned 10 digit extension number of the Shelltel extension you want to call.
User Action Required to: Simply Hang-up the handset. If a mistake is made hang up the handset and repeat the above steps. If no dial tone is herd when picking up the hand set, please call Shelltel customer service for help.

Receiving a Phone Call
Service Description: You can receive calls from the Public Switched Telephone Network (PSTN) or other IP Telephony subscribers (direct IP to IP calls through the Shelltel network). User Action required to receive a call: When the telephone rings, pick up the handset and begin talking. Expected Call and Network Behavior: Each subscriber is assigned an ID (phone number) so that they may be reached from wired or wireless callers on the PSTN or IP network. User Action Required to End: Hang-up the handset.

Call Transfer
Service Description: For inbound calls only! Call Transfer lets you transfer an incoming call to other phones on our network or to an outside PSTN location including wireless phones. User Action Required to Use: While on a call with the party to be transferred, press ## and (the 10 digit extension or outside 1+ 10 digit phone number you want to transfer to) and again ##. The call transfer is complete when you hear a busy tone in your handset.

Conference Call
Service Description: For inbound calls only! Conference Calling allows you transfer incoming calls to a common conference room where three or more parties are able to communicate with each other.  User Action Required to Use: After answering an inbound call, you create the room by typing #8 (+ your 10 digit extension number) # .  ( Number signs must be included..) You may hear a busy tone in your handset after the transfer to the conference room. Just hang up. The caller will hear music until another caller enters the room.   Repeat the step's above to add more callers.   To join the conference, pick up the handset and listen for dial tone, from the touchtone key pad, type  8 (+ your 10 digit extension number). ( No number signs for this) You should now be in the room with all the callers you added in the conference. User Action Required to Deactivate or End: Every party in the room must hang up.

Unconditional Call Forwarding - Dial *72 to access your call forwarding system and follow the voice prompts.


Unconditional Call Forwarding Deactivation - Dial *73 to deactivate Call Forwarding.


All calls are immediately forwarded to the designated forwarding number. The Phone will not ring or provide call waiting when Call FWD - Unconditional is activated.
To Activate or Use Lift the receiver, Listen for dial tone and Press *72
Listen for new dial tone and enter the telephone number you are forwarding your call to using the calling pattern above on how to make a call. Activation will be confirmed with three short bursts of tone and your forwarding will be activated.
Expected Call and Network Behavior: This feature allows a user the option to divert (forward) all calls to their telephone number to any number using the touchtone keypad of their telephone.
User Action Required to Deactivate: Lift the receiver Listen for dial tone and Press *73
You will hear a confirmation tone signaling your change has been accepted.

Call Forwarding on Busy Activation - Dial *90 to forward your calls if the phone is busy.


Call Forwarding on Busy Deactivation - Dial *91 to deactivate Call Forwarding if the phone is busy.


Calls are forwarded to the designated forwarding number if the subscriber's line is busy on a call.
User Action Required to Activate: Lift the receiver and Listen for dial tone. If dial tone is herd, press *90 and again listen for dial tone and enter the telephone number you are forwarding your call to using the calling pattern above on how to make a call. Activation will be confirmed with three short bursts of tone and your forwarding will be activated.
Expected Call and Network Behavior: This feature allows a user the option to divert (forward) calls to their telephone number to any number when their phone is busy by using the touchtone keypad of their telephone.
User Action Required to Deactivate: Lift the receiver and Listen for dial tone, When herd, press *91. You will hear a confirmation tone signaling your change has been accepted.

Call Waiting Activation - Dial *70 to activate Call Waiting. This feature is deactivated by default.


Call Waiting Deactivation - Dial *71 to deactivate Call Waiting.


This feature allows a user put the current call on hold and switch over to a second incoming call using the hook switch or flash key on your telephone. User Action Required to Activate: Lift the handset and listen for dial tone, Press *70. You will hear a confirmation announcement accepting your request for call waiting. User Action Required to Use: While on a call, the user will hear a short beep tone indicating an incoming call.  Press the hook switch or flash button on the phone to place the first caller on hold allowing you to talk to the second caller. Repeat the above step to return to the first caller. User Action Required to Deactivate: Lift the handset and listen for dial tone, Press *71. You will hear a confirmation announcement accepting your request to cancel call waiting.

Anonymous Call Rejection - Dial *77 to activate Anonymous Call Rejection
StarSevenSeven

Anonymous Call Rejection - Dial *87 to deactivate Anonymous Call Rejection
StarEightSeven

Service Description: When active by setting the corresponding star code parameter, the subscriber has the option to block incoming calls that do not reveal the caller’s Caller ID. User Action Required to Activate: Pick up the handset and listen for dial tone, from the touchtone key pad, press *77 to Activate it. Expected Call and Network Behavior: When activated by the user, callers without a caller ID will hear (busy) tone. Callers with a caller ID will work as expected. User Action Required to Deactivate: Pick up the handset and listen for dial tone, from the touchtone key pad, press *87 to De-Activate. All calls will be received as always.

Do-Not-Disturb Activation - Dial *78 to activate Do-Not-Disturb


Do-Not-Disturb Deactivation - Dial *79 to deactivate Do-Not-Disturb


User Action Required to Activate: Lift the receiver and Listen for dial tone. If dial tone is herd, press *78 and again listen for dial tone. Activation will be confirmed with three short bursts of tone.
Expected Call and Network Behavior: Do Not Disturb or DND functionality is the ability of a phone or client to ignore any incoming calls.
User Action Required to Deactivate: Lift the receiver and Listen for dial tone, When herd, press *79. You will hear a confirmation tone signaling your change has been accepted.

More on Do Not Disturb or DND functionality. This can be implemented in several ways.

* Ringer Off or Ringer Mute. The call rings as normal but does not alert the user. The call is then handled by the method programmed in the no-answer event, such as sending the call to the voice mail system after 20 seconds of ringing.
* Busy Mode. The phone is taken off-hook or sends a signal to the system stating it is busy, and not available for calls. The call is then handled by the method programmed in the busy event, such as forwarding to another free extension or to voice mail.
* Mixed Mode. Some phone and systems implement a priority calling functionality. DND is activated on the phone. When a normal call comes in, it is handled by the Ringer Off or Busy Mode rules as stated above. Other users have the ability to mark a call as Priority, bypassing the DND mode and forcing the extension to ring. An example where this is used would be when a user is in an important meeting. She places her phone in DND mode, as to not be disturbed by everyday calls. A situation comes up where it is urgent to get in touch with her, even though she is using DND. The person attempting to call her hits the Priority Call button, which bypasses the DND and rings the phone. This does not turn off DND, and any other normal calls are still treated as such.

Voice Mail (won't ask for an extension) - Dial *97 to access your message center


Voice Mail (will ask for an extension) - Dial *98 to access your message center


Shelltel provides state of the art Voice Mail Service to our subscribers. Users have the ability to retrieve Voice Mail via the telephone connected to our network. User Action Required to Activate or Use: Most IP telephones indicate that a message is waiting by, playing stuttered dial tone when the user picks up the handset and displaying a message indicator. Most newer analog cordless phones can do the same thing including blinking the battery charge lamp. To retrieve messages: Lift the handset, listen for dial tone, press from the keypad *97. You will be connected to the voice mail server and prompted by a voice response system with instructions to listen to your messages. Expected Call and Network Behavior: If your phone is enabled for message display, when voice mail is available for a subscriber, a notification indication will be sent from the Voice Mail server to your IP or analog telephone. When the user dials their own phone number or has the Voice Mail message speed button is pressed, he or she is connected to the voice mail system which can then connect them to their individual voice mail box. User Action Required to Deactivate or End: Follow the instructions of the Voice Mail System or simply hang-up the handset.

Voice Mail Menu

Time Request - Dial *60 to hear the exact time as per Internet Time Servers.


Wake up Call Scheduling - Dial *62 to schedule a wake up call.